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  • Financial Industry Complaints Service
    Dispute resolution company established to provide free advice to consumers to help them resolve complaints with financial institutions. Includes news, complaint resolution training, and information on how to lodge a complaint.
    www.fics.asn.au
  • Banking and Financial Services Ombudsman (BFSO)
    The Australian Banking and Financial Services Ombudsman (BFSO) is an independent dispute resolution service. The Ombudsman considers complaints about banks and their affiliates operating in Australia.
    www.bfso.org.au
 



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