- Alexander Communications Group: Customer Service Week
Celebrated annually during the first full week in October offering information, planning assistance, and support materials for customer service related departments.
www.csweek.com
- B Wyze
Provides training and recruiting services, specializing in programs geared to help desks and selected departments or individuals.
www.bwyze.com
- Communico Ltd.
Customer service training, coaching, and consulting to improve customer satisfaction and retention. Providing custom MAGIC Workouts add an e-learning component.
www.communicoltd.com
- ConnectedLearningSystems, Inc.
Multimedia training for accounts receivable management and customer service trainees.
www.connectedlearningsys.com
- ContactPoint
Provides customer service and sales training and coaching, and offers the Maculon system for monitoring staff performance.
www.maculon.com
- Cornerstone Professional Development
Assisting individuals, teams, and organizations in developing tools and skills for improving customer satisfaction.
www.astonish-customers.com
- CRM Learning
Produces and distributes films and videos regarding communication, management and supervisory development, customer service and sales training, and other topics.
www.crmlearning.com
- Customer Focus, Inc.
Offers facilitator-led customer service skills training.
www.customerfocusinc.com
- Customer Service Group
Books, newsletters, and training tools on motivation, retention, loyalty, service skills, and management for call center professionals.
www.customerservicegroup.com
- Gehegan & Associates
Telephone skills training for commercial calling, platform, and investment officers, focusing on new business development and relationship expansion.
www.gehegan.com
- Impact Learning Systems International
Performance improvement company provides customer contact skills training for sales, customer service, and technical support staff and their managers.
www.impactlearning.com
- Measure-X
Offers services for increased business performance including customer satisfaction, employee training, Internet activity and sales, and e-customer satisfaction.
www.measure-x.com
- Moran Consulting, Inc.
Offers behavior-changing training tools based on participant centered learning for staff, managers, and telephone customer service representatives.
www.customerservicetraining.net
- Phone Pro
Provides customer service training that builds call management skills in telephone etiquette and skills training seminars.
www.phonepro.com
- Professional Edge
Offering training in customer service, presentation skills, and hiring techniques as well as tailored seminars.
www.proedgeskills.com
- Service Quality Institute
Customer service training organization focusing on front line employees using facilitator lead sessions with video interaction for experiential learning.
www.customer-service.com
- Service Strategies
Advances customer service and support excellence by providing industry standards, career development training, and strategic advisory services to ensure delivery of consistent, high-quality service and support.
www.servicestrategies.com
- SunCoast Learning Systems
Computer and web-based training customer contact and call center representative.
www.suncoastlearning.com
- Telephone Doctor
Offers a variety of customer service training programs including videos, workshops, CD-ROMs, and keynote presentations.
www.telephonedoctor.com
- Utopia Image
Offers tools to Improve your customer relationships with isolutions and professional customer experience management (CEM) services.
www.utopiaimage.com
- WHE Information Warehouse
Offers customer service training and personal improvement materials, publications, and programs.
www.infowhse.com
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