- Pivotal CRM
Provides CRM software solutions for financial services, healthcare, manufacturing, and real estate.
www.pivotal.com
- Accordant
CRM services includes sales, marketing, and customer service.
www.accordantinc.com
- ACT! by Sage
Easy-to-use, scalable, and customizable contact management and CMR solution from Sage Software.
www.act.com
- ActionLiveChat
ActionLiveChat software for business, non-profit, and educational websites. Helping businesses and professionals leverage the maximum productivity from their computers.
www.ActionLiveChat.com
- ActivEngage, Inc.
Provides automotive dealerships chat software and managed chat services.
www.activengage.com
- Adobe: RoboHelp 7
Software that empowers technical communicators, help authors, and web developers to build, manage, and publish content for help systems and standalone knowledge bases.
www.adobe.com/products/robohelp
- Aestiva LiveHelp
Web-based sales and support product that allows customers to chat with support personnel.
livehelp.aestiva.com
- Aim Technology
Offers software and services help optimize performance by measuring and analyzing information from sources throughout the enterprise.
www.aimtechnology.net
- Akibia, Inc.
Solutions provider for eCRM applications and supporting IT infrastructure.
www.akibia.com
- AlphaNova
Develops and implements alphapartner, a web based software solution for collaborative and business network management.
www.alphanova.co.uk
- AlterNetix, Inc.
Helps healthcare providers analyze claim denial causes and financial impact, track denial appeals, and prevent denials.
www.alternetix.com
- ATG
Provides platforms and applications for electronic commerce, relationship management, and portals.
www.atg.com
- Avature CRM Software
Offers Web 2.0 (CRM) and social software for recruiting, talent acquisition, and talent management, and provides consulting, training, and recruiting services.
www.avature.net
- Blue Hare Software
Customer service directory with text and maps for retail stores featuring in-store editing of products and all map elements.
www.blue-hare.com
- Brains CRM
Develops software for customer relationship management, sales force automation, call center, direct marketing, and more.
www.BrainsCRM.com
- Bright Blue Siebel CRM Software Solutions
Bright Blue CRM Australia is a Sydney-based customer relationship management consulting company that offers innovative CRM software solutions to help manage your customers better.
www.brightblue.com.au
- Broad Daylight
Hosted customer support application.
www.broaddaylight.com
- Callculate.com
Offers program that predicts contact center behavior and staffing requirements.
www.callculate.com
- Canbase
Specializes in self-service technology, which helps users update information via email, voice mail, mobile, or online.
www.canbase.com
- Castle CRM
Provider of customer relationship management solutions, helping organizations of all sizes optimize their valuable resources, people, processes, and technology.
www.acastle.com
- Chameleonware, Inc.
Offers an application that supports help desks, call tracking issues, customer service problems, and more.
www.chameleonware.com
- Charter UK
Provides customer intelligence software to improve customer loyalty, increase customer retention, and increase return on investment.
www.charter-uk.com
- Cicero Desktop Integration
Cicero provides desktop automation and integration solutions to organize various business applications.
www.ciceroinc.com
- CITRIS
Web-based ticket generation and tracking system, designed for flexible use in helpdesk, customer service, and lead-tracking applications.
www.citris.com
- Coastal Technologies
Develops software for technical support and customer service.
www.coastaltech.com
- CosmoCom
Makes CosmoCall software, an application that integrates Internet and traditional computer call center technology.
www.cosmocom.com
- CRM Software Outsourcing
Offers software development services for customer relationship management, account management, e-commerce, and custom databases.
www.crm-software-outsourcing.com
- CRMSolutionStore.com
Consultant, trainer, and authorized reseller of ACT! contact management and CRM products.
www.crmsolutionstore.com
- CRMTrak
Easy-to-implement, simple-to-use online CRM application that tracks leads, sales opportunities, activities, and more.
www.crmtrak.com
- CustomerSoft
Includes help desk options, graphical data analysis, information sharing company wide, management reporting and more.
www.customersoft.com
- CustomFAQs
Delivers web-based customer service tools and consulting services.
www.customfaqs.net
- Danet, Inc.
Provides invoicing and customer care solutions, specializing in the telecommunications industry.
www.danet.com
- DataHouse
Offers CRM software for analyzing information on customers, suppliers, products, sales, and orders.
www.datahousesoftware.com
- e-Satisfy.com
Offers customer research, satisfaction tracking systems, and consulting services.
www.e-satisfy.com
- eAssist.com
Solution service provider for electronic customer relationship management (eCRM).
www.eassist.com
- eConvergent, Inc.
Providing companies with the information and tools needed to manage customer relationships via the Web, voice, email, video, and fax.
www.econvergent.com
- Edify Corporation
Provider of interactive service software giving customers and employees direct access to corporate information.
www.edify.com
- Eftia OSS Solutions Inc.
Develops and markets turnkey operations support systems for the telecommunications and health care industries.
www.eftia.com
- eGain Communications
Provides integrated eService software including applications for email management, web collaboration and self-service, and enterprise-wide knowledge management.
www.egain.com
- Elite CRM Software
Offers reviews of popular CRM software for businesses and sales professionals, including lead management software, open source CRM, and hosted solutions.
www.elitecrmsoftware.com
- Equinox
Features managed software for telesales, CRM, and help desks integrating online shopping, mail order, telephone sales, order fulfillment, stock control, warehousing, purchasing, CRM, marketing, accounting, and reporting.
www.altimax.co.uk
- Firstwave Technologies
Provider of Internet-based customer relationship management solutions. Products include the eCRM Suite and Takecontrol, a call-center based client server application.
www.firstwave.net
- FrontPhase Technologies
Web-based CRM products with integrated call center management, automated response generator, self assist, and knowledge base tools.
www.frontphase.com
- FrontRange Solutions, Inc.
Formerly GoldMine Software Corporation. Specializes in sales and marketing and service and support solutions.
www.frontrange.com
- GaleForce Solutions Inc.
Provider of CRM software for the financial services industry, including commercial and retail banks and credit unions as well as wealth management, investment banking, and capital markets firms.
www.galeforcesolutions.com
- gem
Offers software and staff to provide email and chat based customer service solutions.
www.the-gem.com
- Genesys Customer Service Software
Genesys provides CRM software solutions for the financial services, government, health care, insurance, retail, technology, and travel industries.
www.genesyslab.com/industry_solutions
- Graham Technology
Developer of CRM software. Offers training, consulting, and deployment services.
www.gtnet.com
- Harte-Hanks Communications: Allink Agent
Offers realtime, customer relation management software.
www.allinkagent.com
- Hipbone, Inc.
Offers a real-time collaboration service allowing two or more people to co-browse the Web.
www.hipbone.com
- HydraNet CRM-gx
Web-based CRM solution to instantly manage orders, email, inventory and invoicing, workflow, reporting and scheduling, customer support, and more.
www.hydranet.com
- icommunicate.com
Improves customer retention by automating call and email tracking, problem resolution, and the delivery of customer service through a Web browser.
www.icommunicate.com
- InstantService
Provides call centers with online customer service solutions including live chat and email management for sales and support.
www.instantservice.com
- Intelligent Results
Customer relationship analytics solutions that provide accuracy in predictive modeling and scoring for collections, recovery, and attrition.
www.intelligentresults.com
- Intertech
Provides Windows NT based customer care and billing software for the telecommunications industry.
www.abilitisolutions.com
- Island Data
Analytics software provider that helps clients turn web-based customer feedback into insights that can be acted upon in real-time.
www.islanddata.com
- Kana Communications
Develops integrated software for enterprise customer relationship management.
www.kana.com
- Kanisa, Inc.
Provides knowledge management applications.
www.kanisa.com
- KnowTia Knowledge Management
Providing customer service and knowledge management software, from small business to enterprise.
www.knowtia.com
- Kode101 Inc.
Develops rTools, data analysis, and reporting software for SAGE ACCPAC, Simply Accounting, QuickBooks, and Peachtree
www.kode101.com
- Livefluence
Offers real-time, online customer service and support for e-commerce services.
www.livefluence.com
- Livehelper.com
Offers a real time customer service tool for web sites that enables visitors to instantly receive live help and support.
www.livehelper.com
- LivePerson
Provides real-time customer service and online sales support via browser-based chat.
www.liveperson.com
- Lynk Software, Inc.
Offers Everest CRM software to enhance customer relations, tracking complaints, quality assurance issues, and corrective actions.
www.lynksoftware.com
- Majestic Consulting Group
Business software solutions and CRM consulting services including CRM training, CRM comparison, and SalesLogix software solutions.
www.majestictechnology.com
- Maximizer Software
Develops customer relationship management and contact management software.
www.multiactive.com
- MayWeHelp.com
Offers live customer contact solutions for website owners. Technology includes one-to-one text chat, browser push, streaming video, and VoIP.
www.maywehelp.com
- Merit
Developers of CRM and performance management software including customer relationship management, SmartTrack, and Merit programs from Australia.
www.merit.com.au
- Moss Software
Offering customer relationship management solutions for growth-driven companies.
www.mosssoftware.com
- Motive Software
Offers solutions for support chain automation.
www.motive.com
- Neotonic Software
Provides a hosted, web-based email customer support solution for increasing agent efficiency, response times, and customer service quality. Aquired by Google in April, 2003.
www.neotonic.com
- NetDIVE
Provides software and services for Internet based communication, chat, messaging, eCRM, and community building.
www.netdive.com
- New Vision Consulting
Full-service management and IT consulting company specializing in the implementation and integration of ERP and CRM packaged solutions from Oracle, Siebel, Microsoft, and other application vendors.
www.new-vision.us
- NewChannel
Enables sales reps to proactively contact prospects and engage in real-time consultations.
www.newchannel.com
- nGenera Customer Interaction Management
Provides customer service software solutions including knowledgebase, email management, chat, and click to call.
cim.ngenera.com
- OMS SafeHarbor
Customer relationship management software. Release management, license management, entitlement management, and software distribution.
www.o-ms.com
- Oncontact Software
Offers mid-market customer relationship management (CRM) software for sales force automation (SFA), marketing, call center telemarketing, and customer service.
www.oncontact.com
- Online Database Solutions
Developers of Agent Intelligence, a web-based policy administration and client relationship management solution for the life insurance and financial services industries. Features back end management and administration tools, training calendar, complete reporting, collaboration tools, and more.
www.onlinedatabasesolutions.com
- PAR3 Communications
Provides customer relationship management programs for call centers.
www.par3.com
- Parago, Inc
Offering Internet based solutions designed to improve operational efficiencies and enhance customer relationships.
www.parago.com
- Parature
Offers customizable, web-based help desk software and support software products for customer relationship and service management.
www.parature.com
- PCAONLINE.com
Home of Prop Help desk software offering a total solutions customer service including IVR, Fax On Demand, Email On Demand.
www.pcaonline.com
- PeopleSoft Customer Relationship Management
Delivers customer relationship management solutions.
www.peoplesoft.com/corp/en/products/ent/crm
- PHP Live! Support
Offers a real time customer service solution with unlimited departments and PUSH pages.
www.phplivesupport.com
- Preferred Patron
Provides software and processing for gift cards and loyalty management, plus a full suite of CRM tools.
www.preferredpatron.com
- Provide Support LLC.
Offers live customer support chat with website monitoring, Windows and web operator clients, SSL, proactive chat, push pages, chat logs, and canned answers.
www.providesupport.com
- qManage
Allows user to create, prioritize, track, and share all types of issues, projects, and tasks within an existing ACT! database.
www.qmanage.com
- Qualte
Provides hosted customer service software systems.
www.qualte.com
- Quantisis Research, Inc.
Customer Relationship Management and data warehouse services company serving banks in the Northeast. Specializes in providing outsourced operation of MCIF (Marketing Customer Information File) systems.
www.quantisis.com
- Relenta CRM
A simple Web 2.0 Email, contact manager, calendar software helps small businesses share workload and acquire, service, and keep clients.
www.relenta.com
- Right Now Technologies
Develops software for interactive self-help customer service on the web.
www.rightnow.com
- RTI Software
Offers and integrated customer support and defect and bug tracking system.
www.rticrm.com
- Sage CRM Solutions
Offers wireless and Internet-based CRM systems that provides enterprise-wide access to vital customer, partner, and prospect information.
www.sagecrmsolutions.com
- ServiceEngine
Provides interactive sales and customer service software for business web sites.
www.ServiceEngine.com
- ServiceReps.com
Provides interactive, real-time, multilingual customer service and support.
www.servicereps.com
- Shelko Accounting and CRM Consulting
Provider of customization services for accounting and CRM software for small- and medium-sized businesses.
accounting-software.accessiontechnology.com
- SightMax Live Chat System
Tool that allows website visitors to interact with sales and customer service personnel. SightMax enables businesses to provides live help and live support chats.
www.sightmax.com
- Simera
Offers customer relationship management software applications and knowledge management solutions for eHR with the eZ-net, eZ-Touch, and eZ-answer systems.
www.simera.co.uk
- SimpleTicket
Open source trouble ticket system for small- and medium-sized businesses.
www.simpleticket.net
- Sixred
Implements CRM, ERP, and e-commerce systems for growing businesses. Sixred specialize in NetSuite and Siebel professional services.
www.sixred.com
- Slp Infoware
Predictive customer relationship management software provider.
www.slpinfoware.com
- Sonoma Partners
Chicago-based reseller of Microsoft CRM (Customer Relationship Management) software, including customization and integration services.
www.sonomapartners.com
- Step 9 Software Corporation
Provides web-enabled, pre-integrated customer relationship management solutions and operational support systems for emerging communication service providers.
www.step9.com
- Stream International, Inc. (1)
dir.yahoo.com/.../Software/Stream_International__Inc_
- StudioCRM
Provides web-based CRM, SFA, and customer service solutions.
www.studiocrm.com
- Surado Smart Contact Manager
Customer relationship management solutions that provide coordination between customer service, support, sales, marketing, and other functions that touch customers.
www.smartcontactmanager.com
- SysAid Customer Service Software
Feature-rich, easy to use, on-demand customer service software.
www.sysaidcss.com
- Tactum Technologies
Offers software for customer satisfaction and loyalty of prospects, clients, partners, and employees.
www.tactumtech.com
- TARP
TARP (Technical Assistance Research Programs) and the customer service software produced by Tarp Information Systems.
www.tarp.com
- Thresh CRM
Designed specifically for small companies engaged in business-to-business commerce.
store.yahoo.com/bizvigilant
- Ticomix
Specializes in business CRM solutions, help desk services, IT service management, and computer networking solutions.
www.ticomix.com
- TietoEnator
Provides management systems, CRM, and public sector software as well as financial solutions, advanced telecom technology, and IT services.
www.tietoenator.com
- TriVium Systems, Inc.
Provides web-based customer relationship management (CRM) software and call management software.
www.triviumsys.com
- Velaro, Inc.
Offers customer relationship management and profiling software featuring live customer service chat for electronic commerce.
www.velaro.com
- Virtual Office
CRM software package for sales, marketing, support, document management (letter, fax, email), call center, e-commerce, accounts links (Sage, Pegasus), and more.
www.virtualofficesoftware.com
- vTRAX Technologies, Inc.
Offers web-based CRM solutions that integrate email and telephone contact with customers.
www.vtraxinc.com
- WebCriteria, Inc.
Offers a site-analysis product that compares accessibility of information and download times to those of competitors.
www.webcriteria.com
- Wild Ducks Systems
Specializing in CRM software including custom set-ups, SalesLogix software, and more.
www.wildducks.com
- Wilke/Thornton, Inc
Provides comprehensive software systems for companies seeking to capitalize on their investment in customer service.
www.crsanywhere.com
- Witness Systems
Provider of multimedia customer interaction recording, performance analysis, and electronic learning management software.
www.witness.com
- Xronos, Inc.
Provider of chat-based customer service applications to offer advice, support, events, or services from your web site.
www.xronos.com
- Yubé
Develops and hosts integrated Internet applications to manage complex customer service interactions.
www.yube.com
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